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Contact Us FAQs
  1. What's your return & exchange policy?
  2. What are my shipping options?
  3. Why won't my offer code work?
  4. Where is my order? How do I track my order?
  5. How do I create a DSW Rewards account?
  6. How do I return to the mobile version of dsw.com?
  7. How do I purchase a DSW Gift Card?
  8. How do I check my DSW Gift Card balance?
  9. Questions about the DSW Rewards® Program?
  10. Luxury Customer Service (Help)

What's your return & exchange policy?


We make it easy to return or exchange-back to dsw.com or in store.

Returns & Exchanges to dsw.com

  • Return or exchange unworn product within 60 days to receive full credit for amount owed; after 60 days receive a DSW merchandise credit.
  • Returned gifts receive a DSW merchandise credit only.
  • Merchandise must be in original packaging, with original shipping invoice and completed Return & Exchange Form.
  • Items purchased with DSW Rewards certificates or offer codes may result in adjusted refund amount. Certificates and offers cannot be reissued except for exchanges within 60 days.
  • Allow 14 days to process your return and credit your account.
  • You will not be charged shipping for an exchange.
  • If using pre-paid FedEx label, an $8.50 S&H fee will be deducted from your refund for a return.
  • See Exceptions on full site at dsw.com.


Returns & Exchanges at a DSW Store
Return or exchange your unworn merchandise at a DSW store for immediate credit, whether you made your original purchase at a DSW store or at dsw.com.
  • Bring your receipt or invoice, form of payment, and original packaging. Purchases returned or exchanged within 60 days receive full credit, after 60 days receive a merchandise credit.
  • Returned gifts receive a merchandise credit only.
  • Purchases returned without a receipt or invoice will be issued a merchandise credit equal to the current selling price.
  • If you're returning a purchase made with any DSW Rewards certificates or offer codes, you'll be refunded the final purchase price. Certificates cannot be reissued, except for exchanges within 60 days.
  • Merchandise credit will be issued for any check purchases returned within 15 days of purchase date.
  • DSW may limit the number of returns permitted without a valid receipt. Valid ID with name, address, and signature is required for all returns without a valid receipt.

What are my shipping options?


Three levels of delivery service are available for most addresses.
  • Standard Delivery is $7.95 per order, uses FedEx SmartPost, and delivers within 4-7 business days. May take 7-14 days to AK, HI, Puerto Rico, and APO/FPO destinations.
  • Second Business Day Delivery is $14.95 per order, uses FedEx Air, and delivers within 2 business days (must be placed before 4 p.m. EST).
  • Next Business Day Delivery is $24.95 per order, uses FedEx Next Day, and delivers within 1 business day (must be placed before 4 p.m. EST).


For P.O. boxes, APO/FPO addresses and Puerto Rico, only Standard Delivery is available.

FedEx SmartPost partners with the U.S. Postal Service to make standard deliveries.

Random orders are briefly held for additional verification, which may delay shipping.


International Shipping: We’ve partnered with MyUS.com to ship to over 200 countries.

MyUS.com is an international mail forwarder. When you sign up, you’ll receive a private U.S. street address—this is where we’ll send your dsw.com order. Then, MyUS.com makes sure your order is correct and delivers it to your international address.

To get started, just sign up at MyUS.com on your desktop. Then, use your new U.S. address when you place your order at dsw.com.

Why won't my offer code work?


Start by checking the offer details to verify the redemption info.
Also, be sure you're logged in to your dsw.com account to redeem offer codes or Rewards certificates, and make sure your DSW Rewards membership is registered.
Still having trouble? Contact Customer Service.


Where is my order? How do I track my order?


Your order can't be tracked until after it ships.

To check the status of your shipped order, please enter your tracking number here.

For more on shipping policies and rates, see Shipping.


How do I create a DSW Rewards account?


Sign up now to create your account and get shoe shopping!


How do I return to the mobile version of dsw.com?


You must clear your cookies or close out of your browser in order to return to the mobile version of dsw.com.

  • On iPhone: Go to Settings > Safari > Clear Cookies & Clear Cache.
  •  
  • For Android: With your browser open, select Menu > More > Settings > Clear Cache & Clear All Cookie Data.



How do I purchase a DSW Gift Card?


Gift cards can't be purchased through the mobile version of dsw.com, but not to worry. Just visit dsw.com on your desktop or find a store.

For more information, visit the full dsw.com site.


How do I check my DSW Gift Card balance?


No worries! You've come to the right place to check your gift card balance.